The “f” word gets religion – turns its “slabberator” on, sets dial to “next generation” while Xactware does 360
The current plan is to transfer the system of record from the CSC maintained legacy system to the newly-developed NFIP IT Systems with the March 2009 data cycle that takes place in April 2009. However, we are continuing to conduct testing on the system to assure ourselves that it will be able to match the capability of the legacy system. The legacy system will continue to be available until such time as the appropriate FEMA offices sign off on the new system.
That kind of religion. What some would describe as a come-to-Jesus, not the FEMA’s-gone-Baptist kind. Nonetheless, the Bulletin issued February 17, 2009 by the acting Federal Insurance Administrator did bring to mind turn your radio on – or, in the case of FEMA, turn your “slabberator” on. Trust me on the lyrics, the song I found on YouTube was not the listen into the gloryland chorus version of turn your radio on (and some things are just better left alone).
The WYO Clearinghouse sent out a little taste of joy awaitin’ in a June 2008 memorandum about plans for the EZclaim adjuster console of the NextGen system – way too long ago for most to recognize it was a customized version of the slabberator.
Usually, such a come-to-Jesus experience means old friends are left behind; however, with FEMA, when the might hosts of heaven sing, everyone can have a glory share.
The National Flood Insurance Program Information Technologies (NFIP IT) Services Interconnection Security Agreement (ISA) describes a connection in sufficient detail to serve as a sound basis for approving a system-to-system connection. The ISA protection for the connected systems is meant to equal or exceed their individual protection. The signing of an ISA by FEMA and an NFIP Write Your Own (WYO) Company or an NFIP Vendor is a prerequisite to operating connection required to perform the Transaction Record Reporting Process (TRRP) or utilizing NFIP IT (NextGen) a la carte or core applications.
Some of FEMA’s friends appear to have had their radio turned on for some time. Allstate, for example, has also developed a NextGen system.
In one sense, everyone will as the term has a general use similar to mainframe – another brother Darrell, one might say.
The “next generation” is actually very much the here and now and built with what is known as MDA (model driven architecture).
When you look at the illustration of what is taking place at Allstate, for example, what you’re seeing is MDA driving the change. Those sitting at consoles are located in “Express Offices” and accessible to customer and others by phone.
The “change” appears to be a call center with a dressed up name and increased functionality. In reality, these individuals might be working from home as it is function, not place, that is important and that functionality can be build with a Platform Independent Model (PIM), Platform Specific Model, and Code.
A more detailed description can be found on the smartest-people-in-the-world website that I discovered and strongly recommend. One of those very smart people, developed a presentation with this graphic description of MDA:
Mind boggling? It may be easier to get a handle on all of this by looking at the new Xactware products mentioned in this story from the National Underwriter.
The cost to rebuild a damaged home went up approximately 3.95 percent nationwide last year even as real estate prices were declining, according to a study by a technology firm.
Orem, Utah-based Xactware said in Phoenix, the hardest hit metropolitan region, where average home values fell 32.9 percent in 2008, the rebuilding cost went up 5.38 percent.
Its findings, said Xactware, point to the need to keep updating insurance coverage based on construction costs…The study found that average “retail” labor rates for insurance repair work increased 5.43 percent in 2008 compared with 7.68 percent in 2007.
Overall, Xactware said, labor costs have continued to rise over the past several years despite the downward trend in the economy. More information is available at www.xactware.com.
If you’re interested in technology, the Xactware website is a candy store.
360Value is one of a set of powerful tools and processes that can be used for complete underwriting, claims, and policyholder collaboration.
Policyholder Data Validation provides property insurance carriers with more accurate valuations, appropriate underwriting revenue, and accurate claims.
When you enter an address into 360Value, in many cases, the ISO PushPin database can pre-fill sufficient information needed to make a basic replacement cost estimate. This includes the year built and total living area, but in many cases, ISO PushPin can provide other property characteristics as well…
The Xactimate estimating system is used by 15 of the top 20 insurance carriers in North America. More than 80% of all restoration contractors who use a computer to estimate use Xactimate, and more than 70% of independent adjusters are Xactimate users.
If none of this has turned your radio on, the virtual insurance company may do the trick.
From product development to payouts, CSC offers a full range of services designed specifically for virtual insurers, which include startup companies, established companies entering new or niche markets, and financial institutions entering the insurance market for the first time.
The virtual insurance company model provides significant advantages over other enterprise models:
- Owners and managers focus on strategies and activities that optimize the growth of value of the enterprise.
- Capital is invested where it provides the greatest ROI.
- Fixed expenses are converted into variable expenses.
- Companies gain access to world-class expertise, scale and scope of virtual partners in the extended value chain.
With FEMA getting religion and turning its slabberator on, some eternal morning we shall meet them over on the hallelujah shore and later tell our grandchildren about the old time religion when coverage, not companies, were illusory.
Until then, keep your radio on in case rebuilding costs keep going up.


Hook it all up to a satelite based property evaluation program and we got a one man operation. This will be great Edward Rust can pay us real fast using the computer programs and this new satellite imagery system. I can’t wait.
Edward B. Rust Jr., chairman and CEO, State Farm, observed that new technology helped his company provide policyholders with better services. “Satellite imagery now allows us to quickly identify damaged properties so that we can issue checks to policyholders even before we’ve had a chance to visit their homes.”
steve
March 12, 2009 at 10:06 am
I haven’t see anything specific to State Farm, Steve, but I’ve seen some incredible products.
It struck me as I was putting the post together that this technology will mean fewer jobs, not just different ones.
nowdoucit
March 12, 2009 at 10:15 am
And after the system is up and running smoothly the IT jobs get cut. Think Mr Annreport from Yahoo! All. I love it when he rips on Princess Andrea.
sop
sop81_1
March 12, 2009 at 10:35 am
I suppose so, Sop, but one of the interesting things I’ve learned working with IT people is the disconnect between what is expected of them and what it is they do – at least that’s interesting to me.
Once a system is up and running, it doesn’t (or shouldn’t)need as much support.
Most of what they do after building an application is correct errors that result from poor direction.
As a group, IT people are the most patient people in the world – but, in my experience, few are of our world. Unfortunately, most people developing concepts for IT application aren’t either and the result is a workgroup with some members from Mars and others Venus.
That’s part comment and part confession, btw. What I learned early on was I had to think the same way machines work. I’m not certain I could have done it without my background in human development and behavior.
Guess you’re about to call “time” on this comment; so, I’ll wind it down.
In case you’re wondering what brought that on, at some point in researching the post, I landed on FEMA’s website for the EZclaim and looked at the very long list of changes.
http://www.nfipbureau.fema.gov/releases.html
http://www.nfipbureau.fema.gov/training/index.html
My point, I suppose assuming I have one (!), is that the better the work on the IT side, the more difficulty those on the other side have spotting the things that will trip them up later – but IT can’t put out anything better than what it was given to put in.
nowdoucit
March 12, 2009 at 12:05 pm
This great stuff Nowdy. I’m no IT man but I do know technology has be applied with humanity. We should fix our broken insurance model because technology has already been used in a manner which leads to dehumanization of the clients. See this most popular book for an example—
http://www.amazon.com/gp/product/images/1934833010/ref=dp_image_z_0?ie=UTF8&n=283155&s=books
I knew this guy was turning his work into a pop law book but I didn’t know it was available yet. Might make a good movie.
steve
March 12, 2009 at 4:21 pm
Should read— I’m no IT man but I do know technology has to be applied with humanity. The real problem with the current insurance model is its inhuman to not allow people to buy homeowners insurance which works. Its just sick.
steve
March 12, 2009 at 4:35 pm
The real story of the katrina litigation right now isn’t if the industry wins or if the consumer wins. The real story of Katirina is that we are still having cases goto Court in 2009. Katrina 2005. It doesn’t matter if the policy covered the damage or didn’t cover it. What matters is that there is something wrong with a system which has so many people not having coverage when they tried to get coverage. Coverage should be available. The cases indicate the system is broken. It needs to be totally reworked with the consumer, taxpayer and industries needs in mind. Something is wrong when I buy a wind insurance policy and I’m not covered during the one wind event I have—hurricanes. That is the story.
steve
March 12, 2009 at 4:41 pm
The satalitte claims processing quote of Ed Rust
http://www.iii.org/media/updates/archive/press.748575/
The impact in Washington quote of Ed Rust
http://www.iii.org/media/met/2003jif/panel1/f
Ed Rust deposition—- We can only hope we get this for a Katrina case.
steve
March 14, 2009 at 1:24 pm
Steve, the second link comes up blank.
The first is fine – and very interesting. Thanks for the information on “Beam me up Scottie” adjusting.
nowdoucit
March 14, 2009 at 1:36 pm
Lets see if this one works. You should see a list of participants and link to the text.
http://www.iii.org/media/met/2003jif/panel1/
steve
March 14, 2009 at 2:25 pm